1. Return Eligibility

  • Spain/EU: Items must be returned within 14 days of receipt.
  • United States: Items must be returned within 30 days of receipt.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

  • Gift cards, software downloads, and final sale items are not eligible for return.

3. Return Process

  1. Contact us to request a return authorization.
  2. Ship the item to the address provided.
  3. Refunds will be processed once the item is inspected.

4. Refund Processing Times

  • Spain/EU: Refunds issued within 14 days of return approval.
  • USA: Refunds issued within 7–10 business days of return approval.